What you need to know about the Spark Driver Program

Frequently Asked Questions

• How do I sign up on the Spark Driver App?

  Complete the sign-up form. You will soon receive a confirmation email and be contacted by Steer Driver Team.

• What is the minimum age requirement to be a driver with Steer on the Spark Driver App?

  You need to be 23 years of age or older.

• Do I get to choose a Walmart store that I want to deliver for?

  Yes, you will receive orders from preferred Walmart stores.

• How much will I earn driving with Steer on the Spark Driver App?

  Before you accept offer, you will see the estimated earnings in the App. More information on earnings can be accessed on the Spark Driver website.

• What is the relationship between Steer and the Spark Driver platform?

  As the third-party administrator, Steer is responsible for onboarding and retaining new drivers. This includes the initial driver screen, background checks, payments, and accounting.

• What kind of vehicle can I use to deliver orders?

  You can use any car that is able to transport orders safely and reliably to customers, accommodate the size requirements of the order, and keep the order secured and covered. Motorcycles, bicycles, motorized bicycles, and motorized scooters do not provide adequate space to complete deliveries on the Spark Driver App.

• What kind of phone do I need to access the Spark Driver App?

  The Spark Driver app is available on both iOS and Android mobile devices. For optimal use, we recommend using iOS 13.0 and newer or Android 6.0 and higher. Additionally, all devices should have a camera with flash and GPS location services. Note that pre-paid devices will not support the Spark Driver App.

• How do I update my personal information (e.g., driver’s license or vehicle information)?

  For changes to your personal information, please contact STEER Driver Support by calling STEER Support at +1-416-625-3992 or emailing [email protected].

• How many offers will I receive?

  The number of offers you receive on any given day will vary based on the order volume within your area and the number of drivers in your area. Just as these factors fluctuate from day to day, so will the number of offers you receive. Be sure to turn on 'Spark Now' to receive offers at the most convenient times for you!

• What type of orders will I deliver through the Spark Driver App?

  You will be delivering items typically purchased when grocery shopping in a Walmart store. The specific products will vary with each order you deliver.

• Is there any equipment I need to bring with me while delivering?

  Some grocery orders will require the use of an insulated bag to ensure food safety standards. You can use an insulated bag of your choice that meets these standards. The bag must be in serviceable conditions (e.g., clean, there are no rips or tears, and the bag can be closed).

• How much will I earn delivering though the Spark Driver App?

  As a driver, you will be paid for each delivery you complete. Each offer will list the minimum amount you will receive for completing the delivery.
  Deliveries are considered complete when the order is dropped off with the customer or returned to the store, if you are unable to complete drop-off to the customer.

• How are earnings calculated?

  The Spark Driver App pay model is designed to ensure the earnings you receive are fair and transparent. With this, earnings are calculated based on a variety of factors including order pickup fee, number of orders, distance traveled, and time to complete the delivery.
  You may receive additional earnings after delivery completion if you experience delays at pick-up or complexities while completing the delivery. The earning adjustment will be shown as “incidentals” on the Completed Trips tab of the Spark Driver App within 24 hours of delivery completion.
  You will receive a minimum payment of $5 when a store cancels an order after you arrive for pick-up, instead of the offer price. This minimum payment may increase if you experience delays at pick up.

• Are taxes being deducted from my earnings?

  Taxes are not deducted from your earnings. You are responsible for any deductions required by law.

• I received a notification that my account is deactivated and think it was a mistake. What should I do?

  You may appeal this decision by emailing [email protected].

• What areas are available on the Spark Driver App?

  Currently, you could receive offers from Etobicoke, Mississauga, Scarborough, Richmond Hill, London, Ontario. Stay tuned as more areas will be coming soon!