Customer Services Representative

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Responsibilities

• To enhance the user experience.
• Answer phone calls, respond to consumer inquiries, complaints, and other service requests. ·
• Communicate effectively with the driver to ensure the quality of delivery service.
• Assist drivers in rationally optimizing delivery routes.
• Work in accordance with the company’s regular workflow.
• Preserve a high level of service and work efficiently.

Qualifications

• 1-2 years of relevant experience in customer service, sales or any other relevant field ·
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills ·
• Cooperation spirit and capacity to work under pressure ·
• Familiarity with traffic routes in various areas of Toronto, driving experience is preferred. ·
• Relentlessly Resourceful: you have the drive to overcome any obstacle in your work. ·
• Customer Obsessed: you love talking to people and proactively solving issues. ·
• Team Player: driving digital transformation with our customers is a team sport. We need teammates who can stay maniacally focused on our customers’ satisfaction while operating in a highly-collaborative, matrixed, and global sales organization