TORONTO–(BUSINESS WIRE)–Facedrive Inc. (“Facedrive”), a growing peer-to-peer ridesharing network, selects DependableIT (“DIT”), an integrated call centre solution provider, to manage support processes and client service with customers and drivers. Facedrive Inc. also selected DynaLync, an enterprise level IT solutions and staffing firm, to lead technology infrastructure development.
Chairman of Facedrive,Sayan Navaratnam, stated “DependableIT leadership in customized call centre solutions, positions them well to be the frontline partner that connects Facedrive to our customers and drivers. Their award-winning capacity to offer a diversified call centre support model effectively meets our fiscal, linguistic and geographic parameters for premium level support service.”
CEO of DependableIT, Cheryl Lewis, adds, “Facedrive customers and drivers need warm support in real-time, and for over 15 years, Dependable IT has provided world-class business process outsourcing and call centre services. DependableIT will bring Facedrive communications efficiency, growth in loyalty and ultimately a satisfied customer.”
DynaLync, a Markham ON based IT solutions firm with over 23 years of public and private sector experience, will provide Facedrive with IT Service Management. The DynaLync team will staff the portfolios of Applications Services, Infrastructure Services, Global Delivery Network, and Risk and Compliance. “Facedrive has confidence in DynaLync’s capacity to future-proof our global deployment strategy with a scalable mobile IT substructure” states Navaratnam.
About Facedrive Inc.: Facedrive is a unique people and planet first ride-sharing platform committed to doing business fairly and equitably. As a community platform, drivers are real partners in the company, benefitting from uniquely customized incentives and rewards that reflect a dedication to shared success.
About DependableIT: Dependable IT, an award-winning Canadian business process outsourcing partner, has provided first in class customer service for 15 years. Fielding over 20.0 million customer interactions for national telecommunication, retail and SaaS companies, DependableIT securely offers inbound telephone, online and social media based end to end solution. The company has received 14 industry awards including the 2014 Platinum Customer Service Leader award from the Customer Service Professionals Network. For more information on DependableIT, please visit http://www.dependableit.com
About DynaLync: DynaLync, a Malar Group Inc. company, is an IT recruitment, consulting and solutions services company that streamlines business processes, meet regulatory compliance mandates, integrate new and legacy information systems, and provide cost-effective enterprise level solutions for government, private and publicly traded organizations. http://www.dynalync.ca/